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Group Bookings
Hillsands Limited
15 Church Street
Oldbury
West Midlands
B69 3AA
Tel:
0121 511 1151
Fax:
0121 544 1600
Email Us
The aim of these booking terms & conditions it to explain your obligations as a customer and what you will receive in return.
In these Booking Conditions, “you” and “your” means all persons named on the booking form (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Cypruseastcoast.com.
1. HOW TO BOOK
1.1 You must contact us before making a booking to obtain
confirmation of availability. Subject to availability, and on your
request, a provisional reservation will then be made. The following must
then be sent to us within 48 hours:
(a) The completed and signed booking form: The person who signs the
booking form certifies that he/she is authorised to agree the Booking
Conditions on behalf of all persons included on the Booking Form,
including those substituted/added at a later date.
The signatory must be a member of the party occupying the property and
must be 21 years or over. Bookings cannot be accepted from parties of
young people less than 21 years of age.
(b) The payments referred to in clause 2 below.
2. PAYMENT
2.1 A non-refundable deposit of £250 of the rental cost must be paid
within 48 hours of making your provisional reservation.
2.2 The balance must be paid not less than 12 weeks (84 days) prior to
your arrival at the Property. This must be accompanied by a security
deposit of £250.
2.3 We are entitled to treat your booking as cancelled if you fail to
pay the balance on time. (See Cancellation, clause 6)
2.4 Bookings taken within 8 weeks of your arrival at the property must
be paid in full, including the security deposit.
3. CONTRACT
3.1 Once we have received your booking form and all appropriate
payments, we will confirm your booking by issuing a confirmation
invoice. This invoice will be sent to the party leader. Please check
this invoice carefully as soon as you receive it. Contact us immediately
if any information which appears on the confirmation or any other
document appears to be incorrect or incomplete as it may not be possible
to make changes later.
4. RENTAL
4.1 The prices given are in sterling and the rental price is weekly.
4.2 Our properties are let fully furnished and equipped. The price
includes linen, full cleaning services, and electricity.
4.3 We reserve the right to make changes to and correct errors in
advertised prices at any time before your holiday is confirmed. We will
advise you of any error of which we are aware of at the time of booking.
5. SECURITY DEPOSIT
5.1 Our accommodation is made available for letting on the
understanding that the property will be left clean and tidy at the time
of checkout and all personal waste must be removed from the property. A
security deposit is required to cover the cost of any damages or
breakages to or at the property and any additional cleaning not included
in the rental price. This amount will be cashed prior to your arrival at
the property. It is payable with your holiday balance.
5.2 Customers are not permitted to move any furniture or equipment
without prior written consent from ourselves. In the event of such
permission being granted, it is the customers responsibility to return
the same to its original position before checkout. Under no
circumstances must any items for use inside the property, be moved
outside.
5.3 It may take up to 2 weeks after your departure from the property to
return the deposit to you. However, delays can be caused whilst waiting
for proof of damage.
5.4 The cost of any damage caused by you will be deducted from the
security deposit and the remaining balance will be returned to you. If
the security deposit paid by you is not sufficient to cover the cost of
such damage, we are entitled to recover any additional costs from you.
5.5 Some damages may not be immediately obvious upon your departure. We
reserve the right to charge you for any damage noted in the property
after your departure.
5.6 We reserve the right to hold the security deposit for longer than 2
weeks if there is a dispute over damage, or we are awaiting bills/proof
of damage.
6. ALTERATIONS/CANCELLATION BY THE OWNER
6.1 In the unlikely event of a significant change or cancellation of
your booking by us, we will inform you as soon as possible. If requested
and if available we will try to arrange an alternative booking. A refund
of all monies paid by you is alternatively available.
6.2 We reserve the right in any circumstances to cancel your Booking.
However, we will not cancel your booking less than 8 weeks before your
departure date, except for reasons of force majeure or failure by you to
pay the final balance.
7. CANCELLATION
BY YOU
7.1 Any cancellation by you (for whatever reason) must be in
writing. (Including email or fax). The effective date of cancellation is
the date we receive written notification.
7.2 If you cancel 8 weeks or more prior to your arrival at the property
you will lose your deposit.
7.3 If you cancel less than 8 weeks before your arrival at the property
or the booking is cancelled due to your non-payment, we shall be
entitled to the full cost of the booking from you.
7.4 If the reason for your cancellation is covered under the terms of
your insurance policy, you may be able to reclaim these charges. Claims
must be made direct to the insurance company concerned.
7.5 No refund can be given should you decide to vacate the
property early.
8. YOUR
RESPONSIBILITIES
8.1 You must keep the property and all furniture, fittings,
facilities, equipment and grounds in the same state of repair and
condition as at the commencement of the holiday, and in the same state
of cleanliness and general order in which it was found. You will be
responsible for the payment for any breakages, loss or damage to the
property caused by you. (We recommend that you take out adequate
insurance cover to cover this). We reserve the right to make deductions
from the security deposit for any extra cleaning, over the number of
hours committed to departure cleaning, and to claim against you for
damage or loss, the cost of which exceeds the security deposit.
9. PEOPLE USING THE PROPERTY
9.1 Unless otherwise agreed, the maximum number allowed at the
property may not exceed 10. We have the right to terminate hire without
prior notice and without refund or compensation if the numbers are
exceeded.
9.2 No special facilities are provided for infants. No cot or highchair
is provided but may be rented locally via Cypruseastcoast.com if
required. Payment and contracts for these are made directly to
Cypruseastcoast.com.
10. ACCESS
10.1 We
or our representative shall be allowed access to inspect the property
prior to your departure and also have a right to access the property
during your stay to provide Maid Service and to carry out urgent
maintenance. Gardeners and pool maintenance staff enter the grounds
during your stay, normally early in the morning.
11. BEHAVIOUR
11.1 It is your responsibility to ensure that you and the members of
your party do not behave in a way which causes offence or danger to
others or which risks damage to property belonging to others. In such
circumstances we or our representative have the right to terminate
arrangements made on your behalf, in which case our responsibility to
you ceases immediately and there can be no refunds, no payment of
compensation and no reimbursement of any cost or expenses you may incur
as a result. Further, you will be liable to reimburse us for any
expenses whatsoever it incurs as a result of your behaviour.
12. LINEN
12.1 Linen is included. (2 towels per person). Linen is changed
weekly. If you require more frequent changes you should request this at
the time of booking. (There may be an additional cost)
12.2 Beach and pool towels are not provided.
13. SMOKING POLICY
13.1 To suit the preferences of the majority of our guests, smoking
is not permitted inside Limnos No8. If you wish to smoke please do so
outside.
14. SWIMMING POOL
14.1 Please note that swimming pools carry their own inherent risks
and we cannot accept any liability whatsoever for any injury or loss as
a result of our rental properties having a private swimming pool. We do
not provide a Life Guard and upon arrival at the property you and all
members of your party must take time to familiarise yourselves with the
location, layout, and depths of the swimming pool at the property. Young
children must not be allowed to wander unaccompanied in the grounds of
the property as there is a swimming pool.
15. AIR
CONDITIONING
15.1 The cost of air-conditioning is included in the villa
price. Please use the air-conditioning units with care. They must only
be used while you are in the property, with all windows and doors kept
closed. Please do not use the air-conditioning units continuously or
while the property is unoccupied.
16. SECURITY AND VALUABLES
16.1 Any valuables left at the property are left at your own risk.
We are not responsible for any loss. It is essential and your
responsibility to ensure all doors, shutters, windows are closed and
locked when leaving the property, or when by the poolside/in the
grounds.
17. ARRIVAL AND
DEPARTURE
17.1 The villa is available from 3.00pm on your date of arrival. You
will receive details regarding key collection and directions to the
property.
17.2 You must vacate the property by 11.00am on the day of departure. If
these times cause you difficulty, please advise us at the time of
booking. We will not be able to guarantee any changes can be made after
the booking.
18. TRANSPORT
SUPPLIERS
18.1 You
are responsible for arranging your transport to and from the property.
We can assist in notifying you of companies who can organise car hire
and airport transfers in Cyprus. Contracts for these services are direct
with the supplier. Payment for these services are paid directly to
Cypruseastcoast.com. We cannot accept any responsibility for any
problems arising out of any transport services. Any contract you enter
into for transport services is with the supplier of the services
concerned.
19. INFORMATION
19.1 While we make every effort to ensure the descriptions supplied
are accurately reproduced in our brochure and on our website, we cannot
accept responsibility for any descriptions which contain inaccurate,
incomplete or misleading information or errors except where this arises
out of our negligence. You must accept that minor differences between
the photograph/illustration/text used and the actual property may arise
and should not be relied upon by you as an indication that the property
is suitable in all respects for your needs or those of your party’s.
19.2 We reserve the right to make modifications to the property
specification that are considered necessary in light of operating
requirements. In the interest of continual improvement we reserve the
right to alter furniture, amenities, facilities, either advertised or
previously available, without any prior notice.
19.3 If we become aware of material changes after your booking has been
confirmed we will advise you before departure.
19.4 Distances and travelling times given are approximate.
20. PETS
20.1 Pets are not allowed unless with our explicit permission.
21. COMPLAINTS
21.1 If you
have a problem during your holiday
or in the event that you are disappointed with the property, you must
first contact our local representative who will liaise with us to try to
solve the problem. If you fail to follow
this procedure we will have been deprived of the opportunity to
investigate and rectify your complaint and this may affect your rights
under this contract.
21.2 Complaints received at the end of the holiday will not be accepted.
(If you vacate the property before the departure date without notifying
our local representative or ourselves in the UK you will forfeit your
right to a refund)
21.3 If your complaint is not resolved locally, please follow this up
within 7 days of your return home by writing to Mr S. New,
Cypruseastcoast.com 15 Church Street, Oldbury, West Midlands B69 3AA
giving all relevant information.
22. OUR LIABILITY
22.1 In any event, our total liability will be limited to your rental
amount paid.
22.2 We cannot be held responsible for noise or disturbance originating
beyond the boundaries of the property or which is beyond our control. In
the event that a source of reasonably obvious noise has been in
existence prior to your arrival and we are informed of this, we will
contact you to inform you of the disturbance.
22.3 We cannot be held responsible for the breakdown of mechanical
equipment such as pumps, boilers, swimming pool filtration systems, nor
for the failure of public utilities such as water, gas and electricity.
22.4 Appliances and equipment will from time to time malfunction and may
need repair. The local management company will use their best endeavours
to have the problem rectified as quickly as possible.
22.5 We shall not be liable for any loss, breach or delay due to any
cause beyond our reasonable control including, though not limited to act
of God, explosion, tempest, fire or accident, war or threat of war,
civil disturbances, acts, restrictions, regulations, bye-laws, or
measure of any kind on the part of the government or local authorities,
strikes, lock-outs, or other industrial actions or disputes or adverse
weather conditions. In any case we shall be entitled to treat the
contract as discharged.
22.6 We cannot accept responsibility for events out of our control e.g.
bad weather, delay caused by carrier company, breakdown of domestic
equipment.
22.7 In the event of discharge our liability shall be limited to the
return of the sums paid to us in respect to the unused portion of the
holiday calculated on a pro rata daily basis.
23. INSURANCE
23.1 It is a condition of booking that all members of the party have
comprehensive travel insurance. Proof may be required.
23.2 We cannot be held responsible for any problems arising out of the
organisation of insurance.
24. DATA
PROTECTION
24.1 We will ensure that the collation of personal information is
fair and lawful. We request full details of all party members prior to
arrival.
24.2 Some sensitive information may need to be passed on to third
parties. This will only apply to instances where you have requested
additional services.
24.3 Please let us know if you would like your personal details to be
removed from our database, after your holiday. We may use this data to
update you on our product.
25. PASSPORTS, VISAS, DOCUMENTATION
25.1 You are responsible for all members of your party’s travel and
health documentation. We cannot accept liabilities if any of your
members are refused entry onto any transport or any country due to
failure on your part to carry correct documentation.
26. QUESTIONS
If you
have any questions we will be pleased to assist you. Please contact:
Chris Hill
Cypruseastcoast.com
15 Church Street
Oldbury
West Midlands
B69 3AA
Telephone: 0121 511 1151
Email: chris.hill@cypruseastcoast.com
